SIMIXUSA.COM — PRIVACY POLICY
Last Updated: December 8, 2025
SIMIXUSA.com (“we,” “us,” “our,” or “SIMIX USA”) is committed to protecting your privacy and maintaining transparency regarding how we collect, use, store, and share information. This Privacy Policy applies to all visitors, users, and customers of the SIMIXUSA.com website and any associated online services or eCommerce offerings.
By accessing or using SIMIXUSA.com, you agree to the terms of this Privacy Policy.
- INFORMATION WE COLLECT
We may collect the following categories of information:
1.1 Personal Information Provided by You
When you place an order, create an account, or communicate with us, we may collect:
- Name, company name, or business details
- Billing address and/or shipping address
- Email address and phone number
- Payment information (credit card details are processed securely through third-party payment processors; SIMIX USA does not store full payment card numbers)
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and version
- Pages visited, session duration, and navigation patterns
- Referring links or ad sources
- Cookie-based activity (see Section 6 below)
1.3 Order and Transaction Information
If you purchase products through SIMIXUSA.com, we collect order-related details, including:
- Products purchased
- Order amount, discounts, taxes, and shipping details
- Product subscription or reorder preferences
- HOW WE USE YOUR INFORMATION
We use collected data for the following purposes:
- Process, fulfill, and ship orders
- Communicate order confirmations, updates, shipping notifications, or customer support
- Manage accounts, passwords, or checkout preferences
- Improve website usability, performance, and personalization
- Send marketing emails, product updates, promotions, or newsletters (only if you opt in)
- Maintain legal compliance and transactional records
- Prevent fraud, unauthorized access, or misuse of our services
We never sell your personal information to third parties.
- SHARING INFORMATION WITH THIRD PARTIES
We may share certain data with trusted third-party service providers exclusively for operational purposes, including:
- Payment processors (Stripe, PayPal, Shopify Payments, WooCommerce Payments, etc.)
- Shipping carriers and logistics providers
- Email automation services, CRM platforms, or SMS notification tools
- Analytics tools (Google Analytics, Meta Pixel, or similar platforms)
All third parties are required to use this information solely for providing contracted services and may not use your information for their own marketing or resale purposes.
SIMIX USA does not sell, rent, trade, or commercially monetize customer data.
- PAYMENT SECURITY
All financial transactions are encrypted and processed by PCI-compliant third-party gateways. SIMIX USA never stores full credit card numbers, CVV numbers, or banking details on our servers.
- DATA RETENTION
We retain personal and transactional data only as long as necessary to:
- Fulfill your orders
- Provide customer support
- Maintain business records required by accounting or tax law
- Respond to warranty, product issues, or order disputes
Once data is no longer needed, it is securely removed or anonymized.
- COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
- Maintain secure sessions and shopping carts
- Improve navigation and page experience
- Remember user preferences or login activity
- Analyze website traffic and performance
- Measure advertising effectiveness (if applicable)
You may disable cookies using your browser settings; however some website features (checkout, login, cart saving) may not function properly.
- EMAIL & SMS COMMUNICATION
If you provide an email address or phone number, we may contact you regarding:
- Order confirmations and shipping updates
- Account recovery or password changes
- Customer support inquiries
- Product alerts or reorder reminders
- Newsletters, promotions, or marketing content (with opt-in consent)
You may unsubscribe or opt out at any time using the links provided or by contacting us directly.
- YOUR RIGHTS (GDPR & CALIFORNIA CCPA)
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of personal data
- Request copies of your personal data in portable format
- Withdraw consent for marketing communications
- Request limitation or restriction of processing
To exercise rights, contact us using the information in Section 12.
- CHILDREN’S PRIVACY
SIMIXUSA.com is not intended for children under age 13. We do not knowingly collect or store information from children. If you believe data was submitted from a child under 13, contact us for removal.
- SITE SECURITY
We implement commercially reasonable security measures including:
- SSL encryption
- Firewall protection
- Restricted access to internal systems
- Secure hosting and malware monitoring
- PCI-compliant payment infrastructure
However, no online transmission can be guaranteed 100% secure. Users assume reasonable risk when transmitting information online.
- THIRD-PARTY LINKS
Our website may include links to external sites or social platforms. These sites operate independently and have separate privacy policies. SIMIX USA is not responsible for their content, data collection, or security.
- CONTACT INFORMATION
For privacy questions, corrections, or data access requests, contact:
SIMIX USA — Privacy Compliance
Email: info@simixusa.com
Phone: 262-705-2585
Website: https://www.simixusa.com
- POLICY UPDATES
We may revise or update this Privacy Policy at any time. Updated versions will be posted with a revised “Last Updated” date. Continued website use signifies acceptance of any changes.
- CONSENT
By accessing or using SIMIXUSA.com, creating an account, or completing a purchase, you consent to the collection and use of personal information as outlined in this Privacy Policy.